Terms & Conditions

This Site is operated by Une Fille Aux Cheveux Noirs SARL (“we/us/our”), a company registered in France (number 811260652 00011 ) and La Petite Queue (number 42438102), a company registered in Taiwan.

We reserve the right to change these Terms and Conditions from time to time at our sole discretion, and your rights under these Terms and Conditions will be subject to the most current version of these Terms and Conditions posted on this page at the time of your use or purchase, unless any change to these Terms and Conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). Any changes to the Terms will be posted on the Site and the date at the bottom of these Terms will be amended to reflect when these Terms were last revised.

We recommend that you revisit these Terms regularly to keep informed of the current Terms and Conditions that apply to your use of the Site and the sale, delivery and use of our Products.

Your continued access and use of the Site after any changes or updates constitutes your acceptance of the new Terms and Conditions. It is your responsibility to regularly check the Site and determine if there have been any changes to these Terms and Conditions.

These Terms and Conditions are in addition to your obligations and rights under our Privacy Policy and Returns policy. For the avoidance of doubt, in the event of a conflict arises between these Terms and Conditions and our Privacy Policy and / or Returns Policy these Terms and Conditions will take precedence. If you are unsure of your rights under these Terms and Conditions, our Privacy Policy and / or Returns Policy, please get in touch with our customer service team by e-mail us at [shop@lapetitequeue.com]

If you do not agree to these terms in their entirety, you must not use this Site.

Please note that these Terms and Conditions do not affect your statutory rights as a consumer. We are under a legal duty to supply Products that are in conformity with the contract.

We grant you a limited license to access and make personal use of the Site and not to download or modify it, or any portion of it, except with our express written consent. This license does not include any resale or commercial use of the Site or its contents; any collection and use of any Product listings, descriptions, or prices; any derivative use of lapetitequeue.com or its contents; or any use of data mining, robots, or similar data gathering and extraction tools.

The Site or any portion of the Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of ours and our affiliates (including our parent company) without our express written consent. You may not use any meta tags or any other “hidden text” utilising our name, trademarks or service marks without our express written consent.

We may terminate your limited license to use the Site with immediate effect if you breach any of these Terms and Conditions.

For transactions via a registered account, you must choose a username and password on completion of registration and prior to any purchase. Alternatively, you may purchase using guest check out which requires no registration.

You are responsible for all actions taken under that username and password and shall only use the Site under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password.

Access to the Site is permitted on a temporary basis, and we reserve the right to suspend, or withdraw, or amend the service we provide on our Site without notice at any time for operational, regulatory, legal or other reasons.

From time to time, we may restrict access to some parts of the Site, or our entire Site, to users who have registered with us.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms and Conditions.

You are responsible for making all arrangements necessary for you to have access to the Site. You are also responsible for ensuring that all persons who access the Site through your internet connection are aware of these Terms and Conditions, and that they comply with them.

This Site may provide, or third parties may provide, links to other sites or resources. As we have no control over such Sites and resources, we are not responsible for the availability of such external Sites or resources, do not endorse and are not liable for any content, advertising, Products, or other materials on or available from such Sites or resources.


The Site and its content are protected by Intellectual Property Rights, including but not limited to copyright and trademarks. In these Terms and Conditions, “Intellectual Property Rights” means patents, database rights, copyright, design rights (whether registered or unregistered), trademarks (whether registered or unregistered) and other similar rights, together with the right to apply for the protection of any such rights.

As between us, all Intellectual Property Rights in the Site and these Terms and Conditions are and will be owned by us absolutely and you are not allowed to use any such Intellectual Property Rights without our express agreement.

Any goodwill accruing from use of this Site and our or our affiliates’ trademarks, trade and business names and service marks under these Terms and Conditions will vest in us and our affiliates, as appropriate.

To place an order on the Website, you must be at least 18 years old and a consumer (not a reseller).

The technical steps required to create a contract between you and us for the sale of any Products are as follows:

You place the order for your Products on the Site by pressing the ’place order and pay with this card’ button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Site.

An order can be paid for by debit or credit card. (MasterCard®, Visa®, American Express®, Maestro®(previously Switch), Visa Electron® and Visa Delta®) we do not accept cash or cheques for online purchases.
If you have a voucher, promotion or discount code, this should be entered during the checkout process to be valid.

We will send to you an order acknowledgement e-mail once your order has been placed. This is not an order confirmation or order acceptance from us. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product.

When your Product is shipped from our warehouse we will send you a dispatch confirmation e-mail.
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order, or that it has been cancelled. The contract will relate only to those Products whose dispatch we have confirmed in the dispatch confirmation e-mail. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate dispatch confirmation email.
We will process your payment at the time of preparing your Products for dispatch.


La Petite Queue uses all reasonable efforts to ensure that all pricing information on the Site is correct and up-to-date, but errors do sometimes occur. If an error occurs and a product is mispriced, La Petite Queue is entitled to not accept your order and/or confirm that any contract between you and La Petite Queue is complete, as set out herein. La Petite Queue is not obliged to supply or deliver any products which are incorrectly priced, as long as payment has not been received from you and has not been processed.

Delivery charges may apply and these will be clearly displayed during the order process.

The total cost for delivery will be itemised and identified on the payment screen and on your tax invoice. If you have a discount promotional code it is entirely your responsibility to ensure this is included in the relevant section during the order process. A promotional code or discount offer cannot be applied after you confirm your order.

Non acceptance of an order may be a result of one of the following:

The Product you ordered being unavailable from stock;
Unable to obtain authorisation for your payment;
Any risk assessment La Petite Queue may have with regards to the transaction;
The identification of a pricing or Product description error;
You are under 18;
We have a suspicion that you may be a reseller;
You not meeting the eligibility to order criteria set out in these Terms and Conditions; and
The identification, by us, of an error within the Product information, including, but not limited to, price or in relation to a promotion.
If there are any problems with your order we shall contact you as soon as possible. We reserve the right to reject any offer to purchase a Product by you at any time.

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

You can terminate your contract with us and receive a refund in accordance with the provisions set out in our Returns Policy. This policy forms part of and is an extension of these Terms and Conditions and should be read and understood before purchasing any Product.

Be aware that: the colours which are shown on the Site will depend on many factors – including your computer display settings; and we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the products on delivery and/or receipt.

The weights, measurements, sizes dimensions and capacities shown on the Site are provided as a best estimate only variations in the manufacturing processes, your monitor settings and your computer hardware may affect the fabrics and designs of the Products meaning that Products delivered may have minor differences in appearance to how they are displayed and described on the Site

All Products are subject to availability – we may not be able to supply your order.

Any delivery estimates given are estimates only.


Notwithstanding anything to the contrary in these Terms and Conditions, all Products supplied by us are warranted to be of satisfactory quality and reasonably fit for purpose free from defects in workmanship or materials for a period as shown on the Site. This warranty does not affect your statutory rights as a consumer.

This warranty is only valid with proof of purchase from La Petite Queue and does not apply to any defect in the Products arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with our instructions, or any alteration or repair carried out without our approval.

Legal rights under applicable national law governing the sale of consumer goods are not affected by this warranty.

Registration data and certain other information about you are subject to our Privacy Policy. For more information, please see our Privacy Policy.

We endeavor to deliver your Products within the timescales set out in the Shipping and Retrun – unfortunately we are unable to guarantee that they will not be affected by unforeseen issues affecting our carrier. Under these circumstances, we do not issue any form of compensation.

Your order will be fulfilled by the delivery date set out in the dispatch confirmation email or, if no delivery date is specified, then within 30 (THIRTY) days of the date of the dispatch confirmation email, unless there are exceptional circumstances. The Products will be at your risk from the time of delivery of the Products to you.

La Petite Queue reserves the right, at its sole discretion, to change, modify, add or delete any part of these Terms at any time without further notice to you. Any changes to the Terms will be posted on the Website by La Petite Queue and the date at the top of these Terms will be amended to show when these Terms were last revised. La Petite Queue recommends that you revisit these Terms regularly to keep informed of the current Terms that apply to your use of the Website and the delivery of your products.

Your continued access and use of the Website after any changes or updates constitutes your acceptance of the new Terms. It is your responsibility to regularly check the Website and determine if there have been any changes to these Terms.

Please note that these Terms do not affect your legal rights as a consumer.